Do you sell wholesale?
YES! But i am currently on the search of a platform where I can make it easier for retailers to purchase my products. In the meantime, please reach out to pilarsayu.orders @gmail.com
Where are you sending from?
All orders are sent from Copenhagen, Denmark, with love <3
Can I track my order?
Right now, international orders are sent with PostNord International Standard shipping which is untracked. However, you will have the option to track your shipment for a higher cost if you prefer. If you choose this option you will receive a tracking number after I dispatch your order and you can follow the parcel all the way to the destination! If you choose untracked, please remember that I won't be able to know where your parcel is, I won´t also know if it has been delivered. In case the parcel don´t arrive to your address within 20 days, please reach out to me via email.
Do you ship worldwide?
I currently ship whitin Europe!
Why hasn’t my order been dispatched yet?
I'm currently running this small business solo, which means I handle everything myself (including packing all your lovely orders!) Sometimes I receive more orders than expected (which is amazing, thank you!! <3), but it can get a bit overwhelming. During busier periods, it may take me 1–2 weeks to dispatch your order, though I always do my best to send it out as quickly as possible.
If you need your order urgently (for a gift or a specific date) please leave a note at checkout, and I’ll do everything I can to prioritize it! :)
Do you accept returns?
If you’ve decided you no longer want your order, you’re welcome to return it, as long as the item is in its original, sellable condition and hasn’t been damaged. Please let me know within 14 days of receiving your order.
Buyers are responsible for return shipping costs unless the item is damaged or faulty. If you need to return something, just get in touch and I’ll provide the return address.
Can I add a gift message?
Of course! Leave a message on the comment sections and I will add it to the order.
Got more questions? Contact me here.